Important Changes to our Appointment System Due to Coronavirus
Please note important changes to our Appointments due to Coronavirus:
- All patients will be triaged by a clinician over the phone first at first instance - Please be reminded all calls are recorded for training and quality purposes
- Face to face appointment booking via our online systems has also been suspended
- Face to Face appointments are bookable by GPs only.
- If you have been advised to attend the surgery for a face to face consultation, please ensure you dial the mobile number mentioned in the reminder text message upon arrival.
Appointments are available both morning and afternoon, and are released on a rolling release basis up to six weeks in advance.
You can telephone 0207 281 6956, book an appointment online or come to the surgery.
If you have a preference for a particular doctor, please let our receptionists know and they will do their best to accommodate your request.
Urgent Appointments and Telephone Triage
If there are urgent requests to see a doctor or you need medical advice, then please call the surgery before 11am and a clinical member of the team will telephone you back. This might be a duty GP, advanced nurse practitioner or a pharmacist. The duty clinician will then either offer you advice over the phone and/or book an appointment for you as appropriate. There are a number of urgent slots allocated every day for the duty clinician to use for patients who need to be seen that day by a GP.
When telephoning for medical attention or advice, the receptionists may ask for a few details. All receptionists have been trained to make these enquiries in order to help you in the most appropriate way. Please rest assured that the rules of confidentiality apply equally to all practice staff.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Running Late or Unable to Attend?
In order to ensure the smooth running of the surgery, please let us know as soon as possible if you are unable to make your appointment so that your appointment can be offered to another patient.
If you think you are going to be late, please try to inform the surgery. People late for their appointment may only be seen at the discretion of the clinician and may be asked to re-book.
In turn, our clinicians will endeavour to run on time. If a doctor is running late, please understand that emergencies can crop up and may need to be dealt with. Remember a ten minute appointment means a doctor can only deal with one of your problems properly.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Access - I:HUB
More GP appointments for Islington residents at evenings and weekends
If you live in Islington you can now access more evening and weekend appointments with a GP or nurse thanks to three primary care ‘hubs’ as part of the borough’s I:HUB service.
It might be that an evening or weekend appointment is more convenient, or maybe as a daytime carer the only time you have for yourself is at the weekend. These are just some of the situations where you might find it helpful to book an appointment with the i:HUB service. Appointments do not have to be urgent and are available to anyone registered with an Islington GP.
i:HUB appointments are available from 6:30pm - 8:00pm, Monday to Friday and from 8:00am - 8:00pm on the weekends and public holidays; however, opening hours will vary between the practices. Staffed by local GPs and nurses, the hubs are located at the following three GP practices:
- Andover Medical Centre, 270-282 Hornsey Road, N7 7QZ
- Ritchie Street Group Practice, 34 Ritchie Street, N1 0DG
- Islington Central Medical Centre, 28 Laycock Street, N1 1SW
At your appointment you will see an Islington GP or nurse who may or may not be from the practice you are registered with. The GP or nurse will have access to your medical record to ensure that you receive the best possible care and support.
To make an appointment you can call your GP practice during normal business hours and ask for an i:HUB appointment. If your practice is closed, you should call your usual practice number and your call will be answered by i:HUB staff who will be able to help you.
For more information go to www.islingtonGP.nhs.uk