- You need to be triaged by a clinician over the phone first.
- Face to face appointments booking via our online systems has also been suspended.
Appointments are available both morning and afternoon, and are released on a rolling release basis up to six weeks in advance.
Booking an Appointment
You can telephone 0207 281 6956, book an appointment online or come to the surgery. If you have a preference for a particular doctor, please let our receptionists know and they will do their best to accommodate your request.
Urgent Appointments and Telephone triage
If there are urgent requests to see a doctor or you need medical advice, then please call the surgery before 11am and a clinical member of the team will telephone you back. This might be a duty GP, advanced nurse practitioner or a pharmacist. The duty clinician will then either offer you advice over the phone and/or book an appointment for you as appropriate. There are a number of urgent slots allocated every day for the duty clinician to use for patients who need to be seen that day by a GP.
When telephoning for medical attention or advice, the receptionists may ask for a few details. All receptionists have been trained to make these enquiries in order to help you in the most appropriate way. Please rest assured that the rules of confidentiality apply equally to all practice staff.
If you are too unwell to come to the surgery and require a home visit, please telephone the surgery, if possible before 11am. This helps us to plan our schedule for the day. Do remember that a doctor can see several patients in the same time as it takes to do one home visit.
Running Late or Unable to attend?
In order to ensure the smooth running of the surgery, please let us know as soon as possible if you are unable to make your appointment so that your appointment can be offered to another patient. If you think you are going to be late, please try to inform the surgery. People late for their appointment may only be seen at the discretion of the clinician and may be asked to re-book. In turn, our clinicians will endeavour to run on time. If a doctor is running late, please understand that emergencies can crop up and may need to be dealt with. Remember a ten minute appointment means a doctor can only deal with one of your problems properly.